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About Us


The Carmelite Book Service was set up as a world-wide mail order service in 1984, (on-line since 1997), to provide all books in print on Carmelite Spirituality to the whole family of Carmel. The aim was to stock all titles so as to be able to supply them without delay. This proved to be a great service to customers, and so the book service has grown and now has over one thousand six hundred titles in stock. These are not only books on Carmelite Spirituality but also the Christian classics, books on the English Spiritual tradition, Celtic Spirituality, Eastern Spirituality and Contemporary Spirituality.

The Book Service also supplies a wide range of pamphlets, booklets, audio cassettes, videos, CD's, DVD's and religious objects which are set out in a separate catalogue.

The Book Service is located within the Carmelite Priory grounds at Oxford, where there is also a Prayer & Retreat Centre. It is owned, maintained and managed by the Order. We are an independent bookshop and we have no branches or links with any other bookshops. Our Bookshop is normally open to visitors Monday - Friday 9.00am - 3.00pm.

Our catalogue is sourced from worldwide suppliers for their specialist content, therefore price variations may occur due to supplier costs, currency fluctuations and customs/tax charges.

The Teresian Press is our in-house publishing organisation which publish titles with the aim to popularise and promote Carmelite spirituality and prayer.

The Carmelite Book Service are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at priory@carmelite.org.uk

We are a Registered Charity, our Registered Charity No. is 207738

Making A Purchase


Making a purchase could not be easier. Just browse our store using Internet Explorer, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Our prices are in British Pounds & US Dollars but we also accept the equivalent in Euro cheques drawn on an Irish bank, International Bank Drafts or Electronic Bank Transfer. We accept most major credit/debit cards, if you are shopping from anywhere other than the UK, place your order and your credit card company will convert the transaction to your own currency. You may send your credit card information via phone, fax, mail or via our on-line bookstore.

We regret that we do not accept American Express or Diners Club, or International Money Orders.

We accept PayPal payments sent to priory@carmelite.org.uk

We sell and accept BOOK TOKENS.

Shipping And Handling


All orders are usually dispatched 2nd class mail in the UK and Royal Mail Airmail to other countries. Please allow about four weeks for delivery to such places as the USA and Australia.

Invoices over £50 are carriage free UK mainland.

Delivery Schedule


We will usually despatch your order within 24 hours.

You will normally receive your order within 5 working days. International orders are generally received in under 28 days.

If you do not receive the goods ordered within 30 days of the date on which you ordered them (provided that you were ordering from the UK) you must notify us that you have not received the goods within 40 days of the date on which you ordered the goods.

Back Orders


If your ordered item is not in stock, we will inform you and back order it for you.

Backordered items are not charged until they are shipped.

Tax Charges


All book orders are currently VAT free, postage & other items include VAT at the current rate of 20%.

Credit Card Security


When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee


The Carmelite Book Service is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at pooley.s@sky.com

Reaching Us


If you need to reach us, please email us using the link on the store page, alternatively, you can phone +44 (0)1865 730183/322300 or fax +44 (0)1865 326478 or Email: priory@carmelite.org.uk

or write to us at:
Carmelite Book Service
Boars Hill
Oxford
OX1 5HB
UNITED KINGDOM

Privacy Policy


The Carmelite Book Service do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy


Carmelite Book Service offer a 7 day money back guarantee. If for any reason you are not entirely happy with your purchase, we will give a full refund provided that goods are returned to us in perfect condition with the original packaging, within 7 days of your having received them. Goods returned for a refund must be in perfect condition in their original packaging with all tags and labels attached. For computer programs, CDs, or DVDs, the original sealed packaging must remain unopened and intact.

Remittance Terms


Payment for goods supplied on a credit account is due within 30 days of your invoice. Please send remittance on receipt of invoice to avoid further reminders.

Proforma invoices may be sent to new customers.


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